Privacy Policy

Last updated: November 15, 2026

DeviceBuyback.us is run by Expert Phone Repair LLC d/b/a ProFix Phones, 1712 Mineral Spring Ave, North Providence, RI 02904 (“we”). This page explains what we collect when you ask for a cash offer, why, and who sees it. Questions: info@devicebuyback.us.

What we collect

• When you ask for an offer or a quote: your name, mobile number, the device and the answers you gave about it, and optionally the IMEI, a note, an email address and up to 4 photos of the device.
• If you sell by mail: also your date of birth, address, a photo of your ID and a signed statement. Rhode Island law requires us to keep these records for second-hand purchases.
• Basic technical data (your network address, browser type and country) to stop spam and abuse.

How we use it

• To make and hold your offer, to contact you about it by phone, text or email, and to pay you.
• To check that a phone is not reported lost or stolen. As a Rhode Island second-hand dealer we keep purchase records and report them to the police and the Attorney General as the law requires.
• We do not sell your information and we do not send marketing messages. Photos you send are stripped of location and camera data and deleted after 60 days.

Who sees it

Our store staff and owner. The quote is also emailed to the owner. Our website runs on Cloudflare, which stores the data for us, and Cloudflare Email Routing forwards our mail. Records we must report go to the authorities named above. Nobody else gets your details.

Website analytics and chat

We use Google Tag Manager and Google Analytics to count visits and see which steps of the offer tool people use (for example the device type, model, storage and a price range like $200–300). We do not send your name, phone number, email, IMEI or address to them. When you send us your details we also tell Google Ads that a request was sent (with our own reference number only), so we can see which ads bring customers. Google may set cookies for this; you can block them in your browser settings. The chat bubble on some pages is provided by Chatway; what you type in it goes to them and to us.

Your device’s data

You are responsible for erasing your phone and signing out of iCloud or Google before you sell. We also reset every device we buy before resale or recycling.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it (except records the law makes us keep) by writing to info@devicebuyback.us or calling the store.

Contact

Expert Phone Repair LLC d/b/a ProFix Phones
1712 Mineral Spring Ave, North Providence, RI 02904
(401) 422-4042 · info@devicebuyback.us